Privacy Policy

We collect information you provide directly to us, including: • Personal Information: Name, email address, phone number, shipping address, and billing address when you create an account or place an order. • Payment Information: Credit card details, eSewa, Khalti, or other payment method information when you make a purchase. Note: We do not store complete card details on our servers. • Communication Data: Messages you send to our customer service team, reviews, and feedback. • Account Information: Your order history, wishlist items, and preferences.

We use the information we collect to: • Process and fulfill your orders, including shipping and returns • Communicate with you about your orders, account, and customer service requests • Send promotional emails and newsletters (with your consent) • Personalize your shopping experience and show relevant products • Improve our website, products, and services • Detect and prevent fraud and abuse • Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: • Service Providers: We share necessary information with shipping partners, payment processors, and other service providers who help us operate our business. • Legal Requirements: We may disclose information when required by law or to protect our rights and safety. • Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We implement industry-standard security measures to protect your personal information: • SSL Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL technology. • Secure Payment Processing: Payment transactions are processed through PCI-compliant payment processors. • Access Controls: We limit access to personal information to authorized personnel only. • Regular Audits: We conduct regular security assessments to identify and address vulnerabilities. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

You have the following rights regarding your personal information: • Access: You can request a copy of the personal information we hold about you. • Correction: You can update or correct your information through your account settings. • Deletion: You can request deletion of your account and personal information. • Opt-Out: You can unsubscribe from marketing emails at any time using the unsubscribe link. • Data Portability: You can request your data in a machine-readable format. To exercise these rights, please contact us at hello@trueluxe.com.np.

If you have questions or concerns about this Privacy Policy, please contact us: Email: hello@trueluxe.com.np Phone: +977 9867843042 Address: Butwal, Nepal We will respond to your inquiry within 48 hours.